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Amkor Technology

Enabling The Future

Amkor Technology is recruiting for a Customer Service Manager based in the Dallas, TX metro area. The Customer Service role supports one of Amkor’s largest accounts. This position will be responsible for all aspects of the customer service engagement. Major responsibilities include coordinating responses to customer RFQs, tracking and implementing price changes through Master Quote updates, and all budgetary and engineering quotes to the customer. Additionally, this position performs various functions such as requests for die support to forecast, communicates line capacity availability, sales order input and payment tracking, and works with the customer to fill open capacity. You will be inputting credit requests and forecast reviews. Reporting shall include consigned materials usage, NPI order tracking, and excess materials review, data preparation, validation, and reconciliation. You will work directly with Sales Account Managers to support new business opportunities, sales objectives, and revenue goals. This position interacts with various factory and department representatives in support of meeting overall customer requirements.

  • Submit customer RFQ’s to Salesforce.com for multiple account teams in the IDM Region
  • Respond to Pricing Issues within SAP on a daily basis; address special requirements that had not been quoted and bring to a resolution in a quick manner
  • Provide effective updates and be in constant communication with those internally and externally to Amkor
  • Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs
  • Track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process
  • Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility
  • Provide forecast and commit analysis using MS Excel with proficiency with Pivot Tables and VLOOKUP

QUALIFICATIONS:

  • Position requires a minimum of 5 years of relevant experience and/or industry background
  • Bachelor’s Degree required
  • Demonstrated experience with SAP or other ERP systems required
  • Prior experience with Salesforce.com or other CRM required
  • Proficiency with Microsoft PowerPoint Excel with ability to use Pivot Tables, VLOOKUP, etc.
  • Must have strong organizational skills and be able to multi-task and prioritize daily activities
  • Excellent verbal and written communication skills
  • Flexibility to work with multiple teams, including other locations
  • Strong work ethic with flexibility to work hours to support and meet deadlines
  • Demonstrated experience having direct customer interface
  • Prior experience working for multinational manufacturing organizations
  • Semiconductor/OSAT experience preferred