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Ansys

SUMMARY

The Technical Support Engineer II is responsible for helping customers and ANSYS channel partners solve complex engineering problems using ANSYS software products. The Technical Support Engineer II position involves working closely with ANSYS customers and internal teams in a consultative and supportive technical role. The ability to research problems and find solutions to wide variety of problems is paramount. Position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues.

 

RESPONSIBILITIES

Apply engineering expertise and knowledge of simulation techniques to provide highest level technical support to customers and Channel Partners.
Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction.
Develop technical expertise in one or more simulation areas.
Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings.
Participate in other strategic team and company initiatives, as needed.

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