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Ansys

SUMMARY
The Senior Application Engineer is responsible for helping customers and ANSYS channel partners solve complex engineering problems using LS-DYNA. The position involves working closely with ANSYS customers and internal teams in a consultative and supportive technical role.  The ability to research problems and find solutions to wide variety of problems is paramount.  Position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues.

 

RESPONSIBILITIES

Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products
Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
Collaborate with product development team to improve ANSYS products and the customers’ experience using these products
Track and document inbound support requests and ensure proper notation of customer problems or issues
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