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ASM America is currently seeking Global Product Support (GPS) Engineer for our Phoenix, AZ office. (relocation support available)

 

Key Responsibilities

 

System level expert focused on product support for new product development.
Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
Provides guidance to engineering during the design phase of new products on key customer requirements and needs.  Including PM service tasks, design for service, design for manufacturability, etc.
Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
Owns First in Fab (Alpha or Beta) customer shipments.   Drives customer fab readiness (facilities set up), installation and start up through production qualification.
Detailed Reporting of field issues for new products in the field
Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments
Travel

 

Depending on the product development cycle. Ranges from 25% to 75%
Education

 

Associate’s or Bachelor’s Degree preferred
3 or more years of related experience within the semiconductor industry is required.
 

ASM is a public company traded on the Euronext Amsterdam stock exchange. You can find more ASM information and career opportunities on: www.asm.com.  ASM is an equal opportunities employer and encourages qualified candidates from all backgrounds to apply to become a part of our organization