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Bruker Technologies Ltd

Bruker’s Semiconductor Division is the leader in automated atomic force microscopy (AAFM) and advanced X-ray metrology and defect inspection tools for the silicon and compound semiconductor industries. The division offers the most comprehensive portfolio tools, based on X-ray technologies including XRR (X-ray reflectometry), XRF (X-ray fluorescence), XRD (X-ray diffraction), XRDI (X-ray diffraction imaging) and others. The X-ray business unit is based in Migdal Ha’Emek, Israel with facilities in Durham UK, Karlsruhe, Germany and support offices and sales representatives worldwide.

 

Responsibilities

As a senior member of the service team, you will be responsible for delivering world class technical support to meet customer and business requirements and share responsibility and accountability for the success of the company, while meeting technical and financial performance targets.
Lead the factory technical support team and empower them to support global field teams
Lead Certification training program and help technical development and proficiency of internal and channel partner technical teams globally
Develop and manage knowledge database and skills matrix
Manage global factory escalations and regional customer care centres, and assure consistency of performance standard in all regions
Take ownership to implement business processes to improve efficiency of the team and to have clear customer records.
Actively participate in PLC programs and make new product introductions (NPI) a success
Work with operations and logistics to define global service spares footprint and see that we meet customer expectations
Ensure that we have the KPI’s in place, monitor KPI’s as needed and publish monthly & quarterly reports
Other duties as assigned
Qualifications

Solid theoretical understanding of physics and electronics to enable problem solving of complex system and application issues.
Ability to work with cross functional teams and lead projects that involves people from different teams
Excellent verbal and written communication in English and presentation skills with MS office proficiency.
Customer interaction and training skills.
Ability to multitask & team player.
Self-sufficient in computer/networking skills necessary to analyse and summarize data
Hands on semi-instrumentation experience is beneficial
Able to travel both domestically and internationally occasionally
Competencies:

Energy & Passion
Strong analytical skills
Holds people accountable
Flexible/Adaptable
Ability to motivate others
Hires good people
Integrity/Honesty
Proactive/takes initiative
Strong communication skills
Develops people
Sets high standards
Thinks innovatively
Follows through with commitments
Strategic
Tenacious
1.       Minimum Bachelor’s degree or Master of Science/PhD preferred, in Engineering, Physics, or other scientific degree or any degree with experience with scientific equipment from previous jobs.

2.       Leadership experience highly desired

 

 

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

 

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.