Provide Customer Support and training on the usage of AWR Design Environment software products for customers with high level of satisfaction.
Help the customers in the increase of productivity, debug complex issues and provide solutions in the implementation of AWR software in their design methodologies.
Working closely with R&D and Engineering to identify and prioritize the product improvement initiatives through formal methods and help in the customer adoption.
Consult and understand the innovative design needs from customers and communicate with internal teams
Debug complex issues and suggest workarounds for customer for them to proceed in their design cycle phases.
Guiding in the Creation and Creating high impact knowledge article content, tool adoption kits and other high-level documents to increase the self-help of customers.
Mentoring and training of juniors in the Support Process and procedures, in EDA software and design methodologies as required
Ability to translate Customer functional needs for high technical engineering designs into EDA requirements and efficiently communicate the EDA software implementation to customers.

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