Looking for an experienced customer facing program manager to manage our most complex and critical customer deployment activities. Our emulation-acceleration system platform is the most advanced industry-leading configurable scalable system, generation after generation, used in labs and datacenters.  The customer facing position is critical to our product deployment success and retention of our most highly regarded customer base. Responsible for the ownership of our top customers’ use and proliferation of  platforms and products. This person will work across the sales, marketing, engineering and support teams to ensure customer use models, urgent issue resolution and needs are being met. Ensuring our top customers are supported properly across functional divisions (Field, support, engineering, marketing) and coordinated well across Cadence product lines is critical to the success of this position.

Key responsibilities:

Ensure top customer critical issues are urgently resolved.
Drive regular internal cross-functional and customer based meetings to understand customer needs and platform usage plans, highlighting critical issues and on-going resourcing needs.
Defining individual top customer high level goals from the HSV perspective and ensuring internal cross functional teams are coordinated and working toward these high level goals.
Schedule / drive key technologist visits relevant to customer needs and BU / Platform direction.
Ownership of identified critical customer evaluations, in concert with sales, marketing, support and engineering.
Develop evaluation / methodology integration plans, track and report progress regularly against milestones.
Partner with Platform Program Managers to highlight and define critical enhancement needs in pre-RTM and post-RTM product releases.
Partner with Early Adopter / Beta management to ensure success for identified customer adoption of new releases.
Partner with key R&D leaders to inform and assess customer enhancement requests, as well as priority issue resolution (in concert with support team).
Buffer R&D, as much as reasonable, from continual customer interactions.
Anticipate, expose and address customer methodology and usage issues early.
Guide cross-functional team in resolving conflicts and indecisions.
Escalate when necessary.
Travel: Up to 35% expected

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