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ECI Technology

ECI provides chemical process control for wet-processes

Core responsibilities

  • Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
  • Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
  • Develop action plans for problem resolution and present them to internal and external customers.
  • Develop improvements for processes, hardware, and software for continuous improvement of the company’s equipment/business operation.
  • Complete detailed Field Service Reports and submits them to management in a timely manner.
  • Document issues that cannot immediately be resolved at a customer site by using the appropriate format.
  • Develop product upgrades and create upgrade procedures for the customer in the field.
  • Build prototypes.
  • Additional duties as assigned.

Qualifications

  • 5 + years of field service/customer support experience of sophisticated, complex precision equipment.
  • Bachelor’s degree in chemical engineering, electrical/electronic mechanical engineering.
  • Must possess basic troubleshooting techniques in repairing complex microprocessor-controlled electromechanical systems.
    Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
  • Outstanding and extremely professional customer service skills.
  • Ability to work with hand tools.
  • Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed-loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements, or practices.
  • Military experience is also a plus.
  • International and domestic travel required.