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KLA

Responsibilities:

Provide highly visible customer support through the performance of on-site installation/upgrades, as well as overseeing any necessary diagnoses, troubleshooting, service, and integration of customer in-house software or MES.
Installation/upgrade/technical support of 5DA product Project management for beta and product adoption at customer site Support HQ and local Business Unit to achieve their business goals
Instruct customers in the operation and maintenance of the system.
Serve as company liaison with customer on administrative and technical matters for assigned projects.
Interpret customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, product marketing, or engineering to improve the qualities and features.
Maintain a dedication to high quality and high customer satisfaction. Requires good communication skills with internal/external customers, computer operation & diagnostics understanding. Need to have process orientation and have a broad software system understanding.
Position requires domestic and international travel to support customers worldwide

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