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KLA

1. Install/Upgrade of newly purchased products.
2. Hold Pre-Installation Meeting with the Customer to scope customer unique requirements.  Create Plans of Action to measure/confirm/satisfy unique needs. Execute Plans of Action and validate deliverables with customer
3. Install Tool to meet KLA-Tencor Specs, through conformance testing according to procedures
4. Troubleshoot complex system issues in a timely manner – using abstract thought, data analysis, 7-step problem solving methodology and other available tools – to repair/correct those issues and achieve compliance to KLA-Tencor specs and other customer requirements
5. Manage project escalations across customer, region, and various factory resources to meet committed customer milestones
6. After conformance testing, meet with customer to facilitate Warranty Signoff through management of regional handoff, documentation of outstanding Warranty deliverables, and communication with customer/division
7. Achieve Cycle time/Cost targets through management of contributing factors (parts usage, cross-charges, escalation support, etc)

and more…

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