Facilitate Engineering requests at strategic customer site.

Be the lead/owner and provide solutions to complex field escalated issues where the Customer Support Engineer has been unable to resolve these issues in the systems at customers’ sites, including thoroughly understanding the problems, negotiating for resources, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a sense of urgency and in a highly timely manner.

Able to clearly document troubleshooting processes, technical findings, provide service and postmortem reports.

Contribute to NPI and product sustaining/cost of service reduction by providing feedback on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects.

Will involved in customer installation, and upgrade of equipment as well as providing training to KLA and non KLA personnel.

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