The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.


Work seamlessly with the development team on design challenges relevant to Service (Diagnostics, Reliability, Matching, Stability)
Influence Designers to adopt features that optimize KLA’s Service business: Calibrations, Diagnostics, Cost of Service, Reliability, IP protection
Act as 2-way conduit between design team and tech support and service personnel
Support laser scanner tools – troubleshooting, data analysis, stability and matching
Perform detailed analysis and troubleshooting, share learnings, and drive standardization
Service documentation for new products,
Support product ramp for NPI worldwide – Early shippers/Beta launch support, PM validation and improvement
Develop and drive Cost of Service reduction roadmap
Feature Requirement Specification Document definition and execution
Support Product Life Cycle deliverables, Service Readiness Reviews, and Phase Exits.
Provide training and escalation support to manufacturing and the field on both development and released products

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