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KLA

Tech Support Engineers (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment. Work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If the depth of technical understanding requires, consults with other engineering teams, and hosts meetings with multiple teams to discuss the technical issues and figure out the best course of action. Clearly document troubleshooting processes and technical findings to generate service reports.

Provide highly visible customer support through the performance of on-site installation, as well as leading all aspects of any vital diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Responsible for tool customization, testing & qualification prior to shipment customer acceptance testing and obtain customer or account shipment approval.

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