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KLA

The Customer Support Engineer will be supporting KLA products at TSMC based out of Phoenix Arizona.

 

The candidates selected will be required to spend approximately six months on job training in Taiwan.

 

Job Description

1. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and  updates equipment at customer facility.
2. Repairs of system level problems (which have multiple causes and  for which no standard procedures exist) are based on CSE’s technical knowledge, education, training and certification
3. CSE’s may access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
4. Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
5. Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed. CSE’s use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
6. Assists other field service engineers as appropriate.
7. Travels by car or commercial transportation to customer facility.
8. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

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