Sustaining and new product service engineering for Swift Division. Works in matrix organization coordinating with design engineering, manufacturing, LKS technical support, quality, marketing and field as the product(s) move through the Product Life Cycle. Will be technical specialist that fully coordinates and works directly with aforementioned teams to improve serviceability, reliability and implement service business practice improvements into product design. Works to optimize serviceability, reduce cost-of-service, and improve short and long term product service revenue performance. Involvement lasts throughout all stages of a product’s lifecycle to ensure system level product performance is continuously tracked and meets established specification. Drives continuous improvement of system hardware, diagnostics and software, tooling, user documentation, knowledge management, and training

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