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Lam Research

Job Responsibilities
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature

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