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Lam Research

Job Responsibilities
Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
Ensures adequate records and systems are maintained.
Schedules personnel responding to critical situations.
Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Responsible for supervising all site service operations for semiconductor equipment modules at customer site.
Owns and is in charge of the professional representation of service to the customer.
Supervises the field service staff to provide technical support, repair and maintenance assistance to customers on all aspects of equipment service. This can be oriented to all types of equipment or dedicated to a certain range depending on the size of the installed base or the products specificity.
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