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Lam Research

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly sophisticated in nature and rapidly evolving.

Other Job Responsibilities
Works closely with a highly cross-functional team of development engineers to implement solutions to customer issues on a leading edge big data platform. Perform user acceptance testing before deploying solutions to the field. Develop and implement procedures for configuration and testing of systems. Create documentation highlighting root cause corrective actions and ensure the developed solutions are actionable by our field service engineers. Ability to travel to customer sites if the issue cannot be resolved remotely.

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