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Mentor Graphics

Job Description
Mentor, a Siemens Business is a leading global provider of software for the design of complex electronics, contributing to the creation of everything from cell phones to airplanes. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design. Founded in 1981, the company is headquartered in Wilsonville, OR (Portland).

Job Duties:

• Contribute to the success of Mentor Graphics by increasing customer satisfaction and productivity with Mentor Graphics’ AMS products.

• Support and resolve all Analog Mixed Signal software issues of our customers.

• Developing and delivering technical training on new features and product updates

• Tracking and updating customer issues using defined Mentor Graphics processes and tracking tools.

• Developing Technical content for Mentor’s knowledgebase.

• Communicating customers’ technical requirements as well as customer issues to the Product Team. This will include an understanding and communication of the urgency and impact of these issues to the product and sales teams.

• Developing a network of technical relationships at a peer-to-peer level with Mentor worldwide technical teams, our customers and the Product engineering teams.

• Understanding customer needs on AMS, involve and work with their projects for using right methodologies and Mentor Graphics tools for successful project completion

• Methodology review; Tool deployment and adoption; Provide support to customers during critical Project implementation phases.

• Develop a network of technical relationships at a peer-to-peer level with both our customers and the Product engineering teams.

• Work with World Wide teams for successfully driving Mentor Graphics tools inside customer projects to enable business success for Mentor Graphics.

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