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Mentor Graphics | Siemens

Contribute to the success of Mentor Graphics by increasing customer satisfaction and productivity with Mentor Graphics’ AMS (Analog Mixed Signal) products.
• Support and resolve all AMS software issues of our customers.
• Developing and delivering technical training on new features and product updates
• Provide on-site support as required with client’s use of Mentor Graphics AMS products.
• Tracking and updating customer issues using defined Mentor Graphics processes and tracking tools.
• Developing Technical content for Mentor’s knowledge base.
• Communicating customers’ technical requirements as well as customer issues to the Product Team. This will include an understanding and communication of the urgency and impact of these issues to the product and sales teams.
• Developing a network of technical relationships at a peer-to-peer level with Mentor worldwide technical teams, our customers and the Product engineering teams.
• Understanding customer needs on AMS, involve and work with their projects for using right methodologies and Mentor Graphics tools for successful project completion
• Methodology review; Tool deployment and adoption; Provide support to customers during critical Project implementation phases.
• Develop a network of technical relationships at a peer-to-peer level with both our customers and the Product engineering teams.
• Work with World Wide teams for successfully driving Mentor Graphics tools inside customer projects to enable business success for Mentor Graphics.

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