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Onto Innovation

Job Summary & Responsibilities

 

– Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites

– Develop and effectively communicate with internal and external customers on plans of action and results

– Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers

– Provide on the job training to Field Service Engineers

– Provide Field Service input to New Product Development through design reviews and testing

– Provide support of documentation development and qualification criteria during New Product Introduction

and more…

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