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Job Summary & Responsibilities

 

Own and be principal driver for Design For Service (DFS) with attention to overall product reliability and cost of service.
Own identifying Voice of Business, gathering requirements from various service teams to drive design improvements for serviceability, both hardware and software
Own working with and driving cross functional PLC members from Engineering (HW & SW), Manufacturing, Technical Product Support (TPS) during product design and development.
Own defining and delivering Field Replaceable Units, tooling (HW & SW) diagnostics, and product technical certification, inclusive of training TPS and Field Service engineers. This will include reviewing Engineering documentation and drafting service operating procedures and checklists.
Work on Continuous Improvement Projects to address product reliability issues, optimize Install & Warranty costs and overall product Cost of Service. This will include ownership of Out of Box Quality process, Change Control Board process.
Travel to support field activities like New Product install/support and lend support to TPS and Ramp teams as required. This will be up to 25% of the time.
Work on any other tasks, duties or projects as assigned by management.

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