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Onto Innovation

Manage a team of Field Service Engineers dedicated to the installation of new systems.

Hire and train efficient field service engineers that provide regional burst capacity for installs.
Prioritize Worldwide installation support demands for key products based through effective workload management
Maximize service utilization through cross-regional support.
Drive reduction efforts in time to customer production use.
Drive reduction efforts in Installation costs.
Develop Ramp FSEs for career path to sustaining FSE and TPS
Work with NPI (New Product Introduction) Team for new product training and readiness (Installation and Sustaining Documentation, Spares Definition, Alpha/Beta Installations)Generate/ implement corrective actions from lessons learned during installations with primary goal of eliminating repeat issues/delays through Service Closed Loop Corrective Action Process.

and more…

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