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Job Summary & Responsibilities

 

– Provides support to customer/users where the product is highly technical or sophisticated in nature.
– Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment.
– Assists in the successful resolution of service escalations.
– Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
– Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues
– Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues
– Work with engineering and team on new system developments.
– Provides written weekly updates pertaining to progress on current projects to Technical Support Manager
– May be involved in customer installations and/or training.

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