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Siemens Digital Industries

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Position Overview:

Siemens Digital Industry Software Division has a job opening for a Support Engineer in the Manufacturing Operations Management (MOM) / Opcenter Execution product group.

The Support Engineer Position will represent Support in the America’s Support zone by guiding customers in identifying and solving software and product issues. This is a technical role that interacts with enterprise level customers to isolate and solve complex Manufacturing Execution System (MES) issues. Experience in the field of Medical Device or Semiconductor manufacturing is a plus.

The Support Engineer will apply moderate skills of MES software and supporting technologies to investigate and resolve problems by making use of problem-solving skills and tools. They will be responsible for setting customer expectations, identifying, isolating, and providing solutions for problems.

They will regularly exercise discretion & judgment during customer consultations to assess issues and, when necessary, engage with colleagues across multiple departments. Responsible for knowledge share demonstrations to peers and customers. The Support Engineer works with general supervision on issues to competently resolve customer issues. This position requires excellent interpersonal skills, Strong team player, attention to detail and a strong desire to be a team contributor and learn and grow within he siemens organization.

Responsibilities:

  • Perform customer support case management via web and phone communications
  • Work within a team environment to supervise customers issues, perform triage, troubleshooting and customer concern routing as necessary
  • Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures
  • Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation
  • Manage virtual environments to fix multiple customer issues.

Required Knowledge/Skills, Education, and Experience:

  • Minimum of 2 years working in a customer-facing support role
  • Excellent interpersonal skills at different levels throughout an organization
  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills – Intermediate
  • Microsoft Windows Server, Networking fundamentals, SQL Server (Admin, Queries), IIS Web Server, .NET Framework, Virtualization (VMware, Hyper-V)
  • Web client development experience, understanding of Object-Oriented programming model – Intermediate
  • BS degree in Electrical, Mechanical and/or Manufacturing Engineering, Computer Science, Technology
  • Previous experience with implementing Enterprise PLM, ERP or MES systems.

Preferred location:

  • Preferred job location: Charlotte, NC.

Employee Benefits:

  • Healthcare benefits (medical, dental, vision)
  • Life insurance covered by Siemens
  • Long-term and short-term disability plans covered by Siemens
  • 401K matching
  • Flexible personal time off, including paid volunteer time off.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Siemens Industry Software Inc. requires employees to be fully vaccinated against COVID-19 unless granted an accommodation due to a disability or sincerely held religious belief or practice.