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Siemens Digital Industries Software

Transform the Everyday

As a tecnomatix Application Support Engineer, you are responsible for assisting customers in the use of Tecnomatix, collaborating with support and development management to raise key customer issues; developing technical articles and customer self-help tools; assist in testing and verification of software fixes during the development cycle. IRs would occasionally require additional guidance from technical leads, development, and management. Area of customer focus would consist of broad range of products including specialized areas. This person could serve as mentor or focal point for product information. Scope of influence could include Marketing, Development, Onsite Customers, User Groups, and possibly Business Partners.

Responsibilities

  • Address incoming phone calls and Support Center cases reported by customers and provide solutions for their questions and issues.
  • Under minimum direction, analyze customer’s question and provide a solution or a workaround in a timely manner that meets the customer’s needs.
  • Duplicate customer problems and provide detailed problem examples to development through problem reports and enhancement requests.
  • Collaborate with worldwide team members on difficult customer problems.
  • Identify critical issues, involve appropriate management and development resources, while taking responsibility for the successful resolution of the issue.
  • Create knowledge base articles and videos.
  • Actively participate in staff meeting discussions.
  • Participate in continuous learning while meeting Siemens and group learning goals.
  • Expand scope of product knowledge to include additional functional areas, applications, focal points, or modules, while maintaining area of expertise.

Required Knowledge/Skills, Education, and Experience

  • US citizen or Green Card holder
  • Must be able to work remote (virtual office)
  • 2+ years of experience in Tecnomatix, upgrades and trouble-shooting related issues required
  • Strong background in Tecnomatix Process Simulate and Tecnomatix Plant Simulation
  • Degree in Computer Science or Engineering and/or equivalent work experience
  • Excellent analytical, written communication, and verbal communication skills
  • Ability to comprehend complex software concepts
  • Proficient in Microsoft Office products
  • Self-starter, motivated and able to work with a minimum of direct supervision, able to self-learn

Preferred Knowledge/Skills, Education, and Experience

  • Experience in customer support and call tracking system preferred
  • 2+ years of general CAD, CAM, CAE, or PDM experience preferred

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The salary range for this position is $68,000 to $122,400 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com . In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).