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Siemens

What part will you play!

  • Being adept in driving resolution of customer issues and bug fixes, acting as customer advocate while adhering to support service standards and in order to manage Tier 3 support of Product to the internal and external customers.
  • Perform technical coordination / review with client to ensure risk identification and to support the initiation of risk mitigation by Project Manager and all relevant project stakeholders.
  • Be on-call on a weekly rotation basis throughout the year to help enable 24×7 global support.
  • Escalate and log defects for more advanced customer issues to Development or Product Management teams when necessary.
  • Ensure that SLAs of assigned customer reported issues are met within TAT
  • Actively participate in team and departmental meetings by providing feedback on current day-to-day activity and recommendations for improvement.

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