中文 English

Tokyo Electron (TEL)

Responsibilities
• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Provides technical information and assistance regarding new systems or changes/modifications to existing systems.
• Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan).
• Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required.
• Performs SMBWA and completes reports as required.

and more…

For additional details and most recent updates, hit “Apply for job”