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Tokyo Electron (TEL)

Responsibilities
• Supervises Technical/Applications Engineers that respond to situations where standard procedures have failed to isolate or fix problems in non functioning equipment systems or software.
• Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment.
• Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues.
• Ensures that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Responsible for working with FST on FCN and SI completion.
• Responsible for leading change control and BKM alignment between common customers.
• Establishes cost saving programs for their assigned customer (e.g., NCDR, IPR, cost per wafer and contract spending).
• Travel- 10-20% international and domestic.

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